No 1 Roofing and Building Supplies offers the following Claims and Returns policy.
We will consider a claim for credit if the claim relates to
• An error on our part in delivery or invoicing, or
• defects or damage affecting at least five percent by number of goods delivered. (Natural variation of fired clay products is not a defect). You must tell us about your claim by phone within 48hours of delivery and in writing within 7 days.
The goods must not be removed from stacks after delivery other than to inspect them.
we are not liable for any loss or damage you suffer as a result of our failure or delay in performing the contract.
No 1 Roofing and Building Supplies offers the following conditions for all Returns:.
As a large number of our products are of a custom ordered nature, No1 Roofing and Building Supplies will review and assess each returns request individually, these assessments will be performed by our Sales department.
Any associate costs incurred to return goods to the place of dispatch are at the buyer's expense. Goods and packaging must be in original condition, free from damage and blemishes.
"Made to order" goods and non-stock items which are accepted by the buyer in good order and condition are non-returnable.
No1 Roofing and Building Supplies reserves the right to decline any return of goods. Please note manufacturers return policy will apply for each specific product.
No refunds will be given - goods can only be exchanged for other goods to the equivalent value less any costs.
No 1 Roofing and Building Supplies provides the following warranty terms.
Warranties and representation.
Unless a specific warranty for particular goods is provided to you in writing, we warrant only that goods offered for sale will be generally similar to other goods of the same description displayed, advertised, or delivered on a different occasion.
To the fullest extent permitted by law, all terms, conditions, and warranties, statutory or otherwise, not expressly provided in these terms of sale, are excluded.
To the extent that any term, condition, or warranty not expressly provided in these terms of sale cannot be excluded due to the provisions of section 68A of the Trade Practices Act 1974 or any other statue, and we breach such term, condition, or warranty, or
• you make a claim as provided below and we agree that the goods were damaged or defective at the time of delivery, our liability is limited to replacing the goods or crediting you with the purchase price of the goods at our option.
If you have any further questions about making a payment please don’t hesitate to contact us.