We will deliver the goods to the delivery address shown on your order or specified by you. You are responsible for unloading the goods at your site, however, we may assist you by unloading the goods at the kerb side of the delivery address unless:

  • You ask us to unload the goods elsewhere and,
  • You provide council-approved crossings over kerbs and footpaths, and
  • The carrier is satisfied that access is safe and reasonable.

Times are not guaranteed. Any times given for delivery are estimates only and we shall not be liable for any costs resulting from a failure to meet delivery times.

The company also reserves the right to part deliver an order, part delivery of an order does not entitle the customer to repudiate or cancel the order. The customer shall not be entitled to withhold payment or any part thereof by reason of delay in delivery or dispatch of goods.

No responsibility will be taken by us for goods once delivered. Goods may be delivered to a site nominated by the customer and the customer is responsible for the security and condition of the goods immediately after delivery whether or not a representative of the customer or any other person is present to receive delivery.

We may charge waiting time if the carrier is delayed at your site for more than one hour for reasons beyond the carrier’s control.

If the carrier cannot identify the site because the delivery address is inadequate the goods will be returned to store and you will be charged cartage.